Shipping policy

Shipping and Delivery Policy

Shipping Regions

SUGARSTAR provides shipping services across all regions of India and is in the process of trial and planning for shipping to select European and American countries.

Shipping Costs (India):

  • Shipping costs are calculated based on the destination, size, and weight of the order.
  • The shipping cost will be displayed during the checkout process.
  • Free delivery for all orders.

Delivery Time

  • Estimated delivery times vary based on the shipping destination.
  • Approximate delivery duration: 7–14 days.
  • Customers can view the estimated delivery time during the checkout process.

Order Processing Time

  • Orders are typically delivered within 2 business days of order placement.
  • Processing time does not include weekends or holidays.

Order Tracking

  • SUGARSTAR allows customers to track their orders through a trusted courier or delivery service.
  • Tracking details will be shared via email or SMS once the order is shipped.

Delivery Policy

Delivery Partners

  • SUGARSTAR partners with reputable delivery services to ensure timely and secure deliveries.

Delivery Attempts

  • Delivery will be attempted two times. If unsuccessful, the customer will be notified for further instructions.

Delivery Confirmation

  • Upon successful delivery, customers will receive a confirmation email or SMS.

Undeliverable or Damaged Packages

  • In cases where a package is undeliverable, our customer support team will contact the customer for alternative arrangements.
  • If a package is received in a damaged condition, customers are advised to contact customer support immediately for resolution.

International Shipping

Customs and Duties

  • For international shipments, customers are responsible for any customs duties or taxes imposed by the destination country.

Delivery Delays

  • International shipments may be subject to customs inspections, which may cause delays beyond our control.

International Shipping Costs

  • Shipping charges for international orders vary depending on the destination country and are subject to periodic changes in taxes or fees.

Contact Details

For any inquiries related to shipping and delivery, please contact our customer support team:

  • Email: care@sugarstar.in