Refund policy
Return & Refund Policy – Sugarstar
SUGARSTAR Exchange Policy
Applicability of Policy
By using the Sugarstar website and/or initiating a purchase, you agree to the terms outlined in this Exchange Policy without any modification.
No Refund Policy
Sugarstar does not provide refunds under any circumstances.
Only exchanges are allowed as per the conditions mentioned below.
Return Policy
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You may return the product within 7–14 days of delivery.
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The product must be in the same condition as received, with original packaging intact.
Eligibility for Exchange
You may request an exchange within 2 business days of receiving the product.
Exchange / Replacement Delivery Timeline:
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Exchange delivery: 3–5 business days
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Replacement delivery: 3–5 business days
Eligible Cases:
✅ Wrong size received
✅ Mismatched order
✅ Damaged product
✅ Manufacturing defects
Important Condition (Offers & Coupons)
🚫 Orders placed using any coupon, discount, or promotional offer are NOT eligible for return or exchange under any condition.
Exchange Conditions
✔ Product must be unused and unwashed
✔ Must be in original packaging
✔ Price tags and labels must be intact
✔ No stains, sweat, detergent marks, or odor
Exchange Process
1️⃣ Initiate exchange request within 2 business days of delivery via website or customer support
2️⃣ Share required details and follow instructions from our support team
Exchange Charges
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Exchange charges will apply as per policy
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Shipping costs will be borne by the customer
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If the issue is due to Sugarstar error, charges will be covered by us
Cancellation Policy
🔹 Orders cannot be canceled once confirmed
🔹 Customers cannot reject delivery unless the product is damaged
Contact Details
📩 Email:care@sugarstar.in or sugarstar.siteinfo@gmail.com